Demo business: Casa Verde, boutique hotel in Lisbon. Every review is read, tagged and answered from the hotel's own policies; the owner approves on the phone.Owner dashboard →
1 · A review or message comes in
Try a sample:
Review received
Read: language, mood, topics, urgency
Owner notified in Telegram
Reply published / sent
Real intake: JSON API, any webhook (review aggregator, n8n, Zapier), CSV import from Google / Trustpilot / Booking / app stores, or by hand.
2 · Owner's phone (Telegram)
Review triage bot
The card appears here: mood, stars, topics, one-line summary, why it needs you.
1–2★, refund demands, legal threats, suspected fakes always wait for the owner, even in auto mode. The owner can edit the text in the dashboard.
3 · Published reply & tags
The reply appears here with the tags the system assigned.
Replies use only the hotel's policies: what we may offer, contacts, tone. Nothing is invented, no cash refunds promised in public.